Elements and Performance Criteria
- Explore the needs of the child and family with parent/s
- Invite parent/s to share relevant information about needs of child and family
- Gather information about needs from a range of sources as relevant
- Treat information received with confidentiality
- Document information according to organisation's guidelines and legislative requirements
- Gather sufficiently detailed information to enable decisions to be made
- Demonstrate respect for a parent's decision not to share information about their family, as relevant
- Provide information about the service and discuss issues with parent/s
- Provide comprehensive information about the service in an appropriate way
- Utilise strategies to ensure effective communication
- Communicate accurate information about limits on what the service can provide
- Keep waiting lists up to date so clear information can be provided to parents about availability of the service
- Outline to parent/s how the service will provide care and meet the child's needs
- Explain the service philosophy and the history/ rationale for policies as relevant
- Clearly outline parents' rights and responsibilities in relation to service policies
- Explain procedures parents need to follow
- Explore and clarify with parents expectations about the service
- Respond to concerns for child or parent about utilising the service
- Make appropriate referrals to other service types when parent expectations and service provision are not compatible
- Develop parents' confidence in the service
- Review service provision with family members